Deleting your account

You can delete your Sortis player account and the data attached to it whenever you like: from Settings → Delete Account inside the game, or through the contact form above without reinstalling the game. In the form, choose DELETE ACCOUNT as the subject and enter your Player ID, which you can find in the game under Settings → Player ID. It is how we find your account, because your account has no email address or password attached to it.

Deletion is permanent: your progress and all unused Virtual Items, including purchased Diamonds, are lost and cannot be restored. We keep only what the Privacy Policy allows, such as legally required transaction records. Requests are completed within 30 days.